Cancellations
If for whatever reason you need to cancel your order you may do so any time prior to your order being fulfilled and receive a refund. In the event that we are unable to fulfill your order for whatever reason your order will automatically be canceled and fully refunded.
Refunds
CanFur does not offer refunds or returns for any cut fabric(s). However, if you have an issue with your order you may request an exchange.
Exchanges
You may exchange any fabric(s) within 7 days of receipt provided that the fabric is in the original condition. The customer is responsible for all shipping/import fees when exchanging an item. Exchanges are done on a 1 to 1 ratio; you may exchange any 1 meter of fabric for another 1 meter of fabric of equivalent value or less. No refunds shall be given for the swapping of a fabric of lesser value. All exchanges must be approved, to open an exchange please message us with your order number.
IMPORTANT:
Any product that has been CUT or ALTERED in any way, cannot be returned.
Products sold as "Limited Runs" "Clearance," or “Swatches” may not be returned.
For International Orders “Customs/Duties Taxes,” and “Brokerage Charges” are not refundable and are to be paid by the customer.
Damaged, Defective, or Incorrect Orders. If on the rare chance you receive a product that is damaged, or incorrect (wrong item) please contact us and include a photo of the fabric as well as your order number. Reports of damage or defect must be done within 3 business days of receipt of the fabric. Once the request is approved the customer has the option for a replacement or discount coupon towards their next order. Customers opting for a replacement must pay for the shipping in order to receive a replacement. Please note that customers are only eligible to receive a free replacement once per quarter.
IMPORTANT (VARIATION IN COLOUR):
Please note that the colour of the fabric(s) may differ in shade than what appears on your monitor and will NOT be considered an INCORRECT ORDER. Before placing any order for full meters we strongly urge you to order a swatch of the desired fabric(s) to ensure that you are satisfied with the colour. Swatches can be ordered of any of our regularly available products on the same order page using the "drop-down" menu.
IMPORTANT (WRINKLES):
Please note that any fabric that comes "wrinkled" or "crimped" will NOT be considered a DAMAGED order. We always blowdry to remove any severe wrinkles from our faux furs but smaller wrinkles may be accidentally left behind, you can easily remove these using a blow dryer on medium-high heat. If you do have any severe issues please do contact us and we'd be happy to troubleshoot with you or do an exchange.
IMPORTANT (PRE-ORDERS)
Please note that any product with the "Pre-Order" tag is an upcoming fabric and is not guaranteed. When "purchasing" any fabric with the "Pre-Order" Tag you are making "Pledging" the purchase amount to help us create the aforementioned product, as part of this we do not accept CANCELLATIONS on Pre-Orders, so please bare this in mind when placing an order for a fabric with the "Pre-Order" Tag. If for whatever reason we are unable to deliver your order or the planned fabric does not get made you will be fully refunded. Additionally - unless otherwise stated - the shipping for any product with the "Pre-Order" tag will not be billed until after the fabric has finished production and is ready for distribution.
ALLERGY WARNING
Customers with allergies or sensitivities should be advised that all products are stored in a building that makes use of Air Fresheners and an Air Filtration system. While products are not sprayed directly, we cannot guarantee a lack of scent allergens as air fresheners are used in the building. Please also be aware that staff members may have allergens on their clothing - as we do not provide uniforms - that may come into contact with products. We are not to be held liable for any adverse health effects caused by or in relation to our products.