Cancellations
Orders can be cancelled at any point, provided your order has not been fulfilled (shipped). If we are unable to fulfill your order for any reason, it will be cancelled and fully refunded.
Delivery Policy
In the event an order is lost in transit, CanFur will replace the lost goods or, if desired, refund them. Shipping, and any applicable taxes or duties, are non-refundable.
If an order is returned due to a keying error on our end, we will reship the order free of charge. Failed deliveries due to incorrect or incomplete addresses that match internal records will be reshipped at the customer's expense. If we spot an issue with a supplied mailing address before shipping, we will attempt to contact the customer. Should there be no response within 3 business days, the order will be cancelled and fully refunded.
Exchanges & Refunds
You may exchange any fabric(s) within 3 business days of receipt, provided that the fabric is in the original condition. The customer is responsible for all shipping and applicable import fees when exchanging an item. Exchanges are done on a 1 to 1 ratio; you may exchange any 1 meter of fabric for another 1 meter of fabric of equivalent value or less. To initiate an exchange, please contact us through our website and include your order number along with the reason for the exchange and the desired item.
Important
Any product that has been cut or altered cannot be returned. Products listed as "Limited Runs," "Clearance," "Pre-Order," or “Swatches” may not be returned. Shipping, and any applicable taxes or duties, are non-refundable.
Should you receive a damaged product, an incorrect or missing product, please contact us within 3 business days of receipt. and include a photo of the fabric as well as your order number to launch an investigation. Once the investigation has conducted, you will have the option of replacing the damaged item or keeping it and receiving a discount coupon towards your next purchase. Should you wish to replace the item, but it is no longer in stock/available, you will be eligible for a partial refund on the damaged product, or a full refund on the missing/incorrect product.
Colour Variation
Please note that colours on screen may differ from how they appear in person. As such, we strongly encourage you to order a swatch of the desired fabric(s) before purchasing to ensure that you are satisfied with the colour. Swatches can be ordered for any of our regularly available products on the same order page using the drop-down menu.
Wrinkles
Please note that any fabric that comes "wrinkled" or "crimped" will not be considered a damaged order. You can easily remove the appearance of these wrinkles by using a blow dryer on medium-high heat. If you do have any severe issues, please contact us so we can best advise you or offer an exchange.
Pre-orders
Please note that any product with the "Pre-Order" tag is an upcoming fabric and is not guaranteed. When purchasing any fabric with the "Pre-Order" Tag you are pledging the purchase amount to help us create the aforementioned product. As part of this, we do not accept cancellations on Pre-Orders - unless the project itself is cancelled - so please bare this in mind when placing an order. By pre-ordering, you accept that the product may have flaws or may differ from the final retail version. Unless otherwise stated, shipping for any product with the Pre-Order tag is not 0$, and will not be billed separately once the product is ready for distribution.
Allergy Warning
Customers with allergies or sensitivities should be advised that all products are stored in a home-studio environment. While air filtration systems are in place, we cannot guarantee the products are free of allergens or scents.