Does CanFur ship Internationally?
We ship worldwide; however, manual calculation for shipping may be needed. In such cases, the shipping fee will read as 0$ "Manual Calculation Required" or something similar at checkout. Once we've calculated the shipping, a seperate invoice will be sent.
Customers are responsible for any applicable import fees and taxes.
Do you accept returns or give refunds?
In most circumstances, we do not offer any refunds. We do, however, accept exchanges. You can find more information on Exchanges on our Policy page, which you can get to by following the link at the bottom of the page, titled "Policy," or by clicking here.
Can I order a swatch?
You can order swatches on any currently available product. To order a swatch, visit the page of the desired fur and select "Swatch" from the drop-down menu. Each swatch is 1$ CAD + Shipping.
What companies do you ship with?
We primarily ship through Canada Post, and occasionally chitchats, with some domestic wholesale orders being handled by Seaway Express (LTL).
How long does it take to fufill an order once placed?
Provided all furs are in stock (excluding Pre-Orders which will be fulfilled at a later date), it will take on average 3-5 business days to fulfill an order depending on order volume. We are a one-man operation at the moment so please bare with us!
What is "Twilight Knights Cosplay" and why do I keep seeing it?
CanFur is a line of fabrics owned by the company Twilight Knights Cosplay (also known as TKC), so any orders customers receive may show the name Twilight Knights Cosplay as opposed to CanFur. This includes invoices/refunds and physical shipments. In the future, CanFur may separate to form its own company for now however it is simply a brand owned by TKC.
Shipping to Europe - VAT Rules
As of July 1st, 202, value-added tax will affect any order under 150$. As a Canadian-based company with annual sales to the EU under the required threshold, we are not required to register for a VAT number. This means that any European customer may be required to pay VAT in addition to normal customs fees upon receiving their faux furs.
U.S Imposed Tarrifs
As of March 5th 2025, the U.S impossed blanket tariffs on all Canadian imports. To comply with changes in regulation CanFur collects these tariffs (along with brokerage fees) at checkout. As the rate has continued to fluctuate, CanFur applies the highest reported rate to serve as a deposit, refunding the difference once manual calculation has been completed.
Custom Runs
We have a minimum order requirement of 50 meters on solids and 75 meters on prints for most fur types (some exceptions apply) for custom runs. The going rate for most custom runs is 75$ CAD/m, a non-refundable deposit of 500$ CAD upfront to cover initial development. Depending on the fur you seek to have made, it may be possible to have physical samples produced and sent (additional fees may apply for multiple samples). This is not a guarantee, however, as we work with multiple mills.
Once the sample has been produced and approved, we can begin production, at which point payment, along with applicable taxes, will be collected. Depending on the volume, the anticipated lead time is 60 days. During this time, pre-orders will become available on our website for third-party individuals to purchase. Once production has completed, the fur will begin its overseas journey to our facility. The process can take up to 45 days, depending on the weather. Upon arrival, it will undergo customs, a process that takes around 15 days, after which point it is released to us. At which point, it can either be picked up from the point of entry (usually Montreal, QC) at no additional cost, or delivery can be arranged at a seperate cost.
Please note, CanFur only guarantees duties when the goods initially arrive at our facility in Canada; any goods purchased and sold to customers outside Canada are responsible for any applicable customs duties & tarrifs as well as brokerage fees and taxes.
The entire process from development to delivery will take several months, so please plan accordingly with any projects you have. Please note that while CanFur offers shipping worldwide on non-commercial orders, some restrictions apply to commercial and wholesale orders.
Expanding Operations
Presently, CanFur is a one-man operation, with occasional part-time help, operating out of a small studio. With most proceeds going towards overhead costs, very little is left available for expanding our catalogue, which is why we routinely use crowdfunding platforms like Kickstarter. The best way you can help us expand operations is by supporting the business either through direct purchases or by sharing your experiences when working with our fabrics.
Together, we can bring high-quality furs at reasonable prices to the Canadian market and beyond.
If you are interested in sponsoring CanFur, please reach out to us at sora@live.ca.