Does CanFur ship Internationally?
We ship world wide, however as the site is still somewhat underconstruction we don't have all definitions for the shipping calculator in place, so your country might not be listed. If that happens simple contact us and we will create and order for you manually! Please note customers are responsible for any custom/duty/tax fees associated with importing to their country.
Do you accept returns or give refunds?
At this point in time, we are not equipped to accept returns/exchanges. We are also not offering refunds due to COVID19. However, if we are unable to fulfill your order for whatever reason we will offer a refund.
Can I order a swatch?
You can order swatches on any regularly available product. This means that you cannot order swatches on Pre-Order Furs, and Limited Run Furs. To order a swatch go to the desired fur and select "Order Swatch". Each swatch is 1$ CAD + Shipping.
What companies do you ship with?
We ship with Canada Post and Seaway Express on wholesale (domestic) orders.
How long does it take to fufill an order once placed?
Provided all furs are in stock (excluding Pre-Orders which will be fulfilled at a later date), it will take on average 3-5 business days to fulfill an order depending on order volume. We are a one-man operation at the moment so please bare with us!
Can you make custom colours?
We can indeed! However, we have a minimum order quantity of 50 meters at a rate of 75-100$m CAD, and the entire process takes around 9 months. Any leftover fur(s) will be added to our store as a limited-time run for the general public.
Why do the prices keep changing?
We are still in the process of getting the fur(s) produced, so as time progresses we get a better idea of what the total cost after import will be. With that information we are able to dertermine the best price per meter to offer our customers. So the final price may be higher or lower than what pre-orders are currently.
What is "Twilight Knights Cosplay" and why do I keep seeing it?
CanFur is a line of fabrics owned by the company Twilight Knights Cosplay (also known as TKC), so any orders customers receive may show the name Twilight Knights Cosplay as opposed to CanFur. This includes invoices/refunds and physical shipments. In the future, CanFur may separate to form its own company for now however it is simply a brand owned by TKC.
Shipping to Europe - VAT Rules
The new VAT rules that go into effect July 1st, 2021 will affect many European countries and any order under 150$. As a Canadian-based company with annual sales to the EU under the required threshold, we are not required to register for a VAT number. This means that any European customer will be paying the VAT in addition to normal custom fees upon receiving their faux furs. For those importing into the EU the HS Code for Faux Fur is 55033000